The Galaxy S10 is a good phone and has been around for three years, making hardware and software issues possible. One of those problems may include your phone locking up and freezing. This will cause your touch screen to not respond, preventing you from turning off your phone.
If you own a Samsung Galaxy S10 and it has become unresponsive and frozen, there is a quick and easy fix.
The main fix is to restart the phone using the hard buttons.
The volume up and power buttons are pressed at the same time, which will restart the device and usually solve the issue.
This includes all versions of the Samsung Galaxy S10, including the S10e and S10 Plus models.
How To Fix a Samsung Galaxy S10 that is Frozen
- Press and hold the Volume Down Button and Power Button at the Same Time
- Let Go of Both Buttons when the Screen goes Black
- The Phone will Restart, Displaying the Samsung Galaxy S10 Logo
- Your Galaxy S10 Should Now Operate as Before .
How Do I Reset My Unresponsive Samsung Phone?
Forcing a restart on your Samsung smartphone is one of the easiest and fastest ways to get your device back up and running. This can be completed by using the hard keys found on the outside of your phone. You will want to hold both the volume down and the power button/key for approximately 10-30 seconds until your phone goes black and the Samsung logo appears. For a guided picture tutorial see the step-by-step guide provided here.
What Causes Unresponsive Touch Screen?
If your Samsung Smartphone keeps freezing, has a black screen, or is unresponsive it could be for a couple of different reasons.
It could be damaged, inspect your phone for any chips, cracks, or stuck buttons that may be preventing it from not operating correctly. Make sure you download and install any new updates as they become available.
If you have recently downloaded and installed any new apps, you may have inadvertently installed malware that is causing your phone to malfunction. We recommend once you restart your phone, you put it into safe mode and remove any current apps that may be causing the issue.
If your Galaxy S10 has become frozen and does not respond to commands, this can be very frustrating. The usual fix is to restart the device with the buttons, which should get it working again.
If the above fix does not work, a hard reset can also be done, which will delete all user data. It is not recommended to do a factory reset since all the data will be gone, including phone numbers, text, and apps. We recommended you take your Galaxy S10 to a repeatable repair store if the standard reset does not work.
There can multiple reasons why our phone is freezing or locking up, but often the touchscreen input has overwhelmed the phone sensors. While rare, a drop in pressure or other weather conditions can cause a smartphone to become unresponsive. Other reasons can be a bad app or simply software malfunctioning within the smartphone.
If you are not the only person using the Galaxy S10 remember to inspect it for visible damage, such as water, chips, and cracks.
If restarting the phone with the buttons does not work, it will likely need to be taken to an authorized Samsung repair store.
Have you had issues with the Galaxy S10 freezing up and not working? Let us know your thoughts below.